case Studies

Case Studies & Solutions

Real World Case Studies and Solutions

Real-world cases of companies around the globe that trusted our product and solutions. Including PTToC Radios, Gateway & Cloud-Based Services

iPTT.us Wireless
Communication Solution

Inefficient communication between teams out in the field and their equipment depot was placing a significant strain on the company’s workforce, resulting in unnecessarily high payroll costs.

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SIGMA - Peru

The client decided their analog-based communications system needed replacement; its inability to keep up with their expanding coverage needs had caused it to deteriorate in service quality over time. 

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4A Communications

The lack of two-way radio interoperability between the various tow truck companies that service the greater Philadelphia area presented communicational challenges that were hindering them from being able to coordinate timely responses.

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911iNET

911iNET was approached by a federal agency that intended to unify its communications systems nationwide. Our assessment of their existing implementation revealed that it had been in place for several years and was relying on antiquated hardware.

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Client:

LANDSCAPING CONTRACTOR

iPTT.us Wireless Communication Solutions

Problem:

Inefficient communication between teams out in the field and their equipment depot.
The client's in-office staff were relying on cell phones to stay in touch with their fleet vehicles. An in-office agent would relay incoming procurement requests to another in-office agent who would in turn have to physically locate a fulfillment specialist at their storage yard to pass the request along. The arrangement of items for pickup requiring the involvement of so many team members was placing a huge strain on the company’s workforce, resulting in unnecessarily high payroll costs.
They required clear voice communication with sophisticated individual and group call support in order to stay connected within their facilities and throughout the different regions of the state in which their fleet operates.

Solution:

We designed a hybrid system that would immediately start saving this landscaping contractor time and money by implementing two different radio technologies that integrate seamlessly. This dual-pronged approach would achieve efficient communications both on-site and across the fleet's vast footprint, with the added benefit of eliminating unnecessary contact with the front office. Fleet operators would now have the ability to communicate with the fulfillment team directly in order to coordinate their supply needs.
We selected our DP 585 waterproof two-way radios for the fulfillment specialists whose duties placed them outdoors regularly, they are heavy-duty and designed to withstand any climate conditions thrown their way. We deployed a TM840-GW DMR-to-PTToC gateway appliance to seamlessly relay the DP585’s localized radio transmissions from the depot to the wider area network T65 radios being utilized out in the field.
We chose our T 65 PTToC nationwide Push-to-Talk trackable radios for the fleet operators due to their ability to connect across hundreds of miles. The DMR-to-PTToC gateway gives on-site radio users the capability to instantly contact fleet vehicle operators and vice versa. By implementing DMR radios and a DMR-to-PTToC gateway we were able to eliminate the monthly costs our client would have incurred for the radios that remain within the facilities, which translates into substantial savings for them on an annual basis.

The End Result:

Whether on-premises or out in the field, every team member now has the capability of listening to all transmissions in real-time, and supervisors can initiate private communications with fleet vehicle operators without disrupting other members.
We deployed our PC-based dispatch console software at the front office which allows them to track all fleet vehicles via GPS and initiate group or individual calls from one interface. This functionality helps them improve the customer service they provide to their clients by allowing them to give accurate ETAs of when vehicles will arrive, all while keeping their employees safe behind the wheel by giving them the capability of communicating instantly with a single push of a button.

Our Products:

T 65
TM 840
Dispatcher Console

Client:

J &V RESGUARDO – LIDERMAN

SIGMA - Peru

Problem:

Liderman decided their analog-based communications system needed replacement; its inability to keep up with their expanding coverage needs had caused it to deteriorate in service quality over time.
Being one of the largest private security companies in Peru and servicing shopping centers, universities, clinics, and warehouses among other challenging locations, they required clear voice communication to stay connected with team members in Lima and various other regions in the country.
New and improved technology was in urgent need. To meet these stringent technological demands, a solution consisting of individual and group communication tools that also provide extended network coverage was evaluated.

Solution:

PTToC W 60 / 65 digital two-way radios were deployed to provide Liderman with clear, reliable voice transmission along with individual and group call services. Advanced features such as GPS location, audio recordings, status control, and a robust dispatching platform give Liderman the ability to closely monitor critical communications data in Lima, as well as the surrounding provinces of Peru.

The End Result:

The system we implemented has allowed Liderman to continue to grow its operational footprint. Reliable PTToC radios and sophisticated monitoring tools give Liderman’s team the real-time connectivity they require to effectively carry out their mission of continuing to safeguard some of Peru’s most important facilities.

Our Products:

iCallX APP
Dispatcher Console

Client:

4A Communications

4A Communications

Problem:

The lack of two-way radio interoperability between the various tow truck companies that service the greater Philadelphia area presented communicational challenges that were hindering them from being able to coordinate timely responses.

They required a robust, scalable communication solution in order to respond to incidents quickly and remove inoperable vehicles from highly used roadways.

Solution:

iCallx award-winning PTToC solutions were sought out in order to integrate the individual communication systems currently being utilized by these tow truck companies. A unified platform that provides clear, reliable real-time voice transmission along with sophisticated dispatching tools would allow them to improve their response times immensely.

The End Result:

With over 400 units of M 50 mobile radios deployed in tow trucks, several T 350 hand-held radios being used by supervisors, and numerous dispatch consoles in use by their front offices, 25 individual tow truck companies can now communicate with each other instantly and conveniently. This advanced connectivity gives them the capability of collaborating to perform their services with greater efficiency and precision, which allows them to maximize road safety across a large portion of Philadelphia.

Our Products:

M 50
T 350
T 60
Dispatcher Console
iCallX APP

Client:

911iNET

911iNET

Problem:

911iNET was approached by a federal agency that intended to unify its communications systems nationwide. Our assessment of their existing implementation revealed that it had been in place for several years and was relying on antiquated hardware, which would explain the constant reception issues they were experiencing within their facilities.
Consequently, 911iNET advised them that modern technology had significantly advanced and that the solution to establishing reliable channels of communication between all of their facilities would be designed around modern PTToC radio terminals.

Solution:

911iNET would design and deploy a cutting-edge system unique to 911iNET consisting of T 60 and GP 700 PTToC two-way radios along with several cloud-based dispatch consoles. This customized approach would leverage the latest advances in wireless transmission technology to ensure the agency can communicate effectively at the campus, city, county, state, and national levels all under one platform.

The End Result:

The federal agency is currently implementing our PTToC radio-based solution in all of their facilities, taking advantage of multiple forms of radio communication to create a seamless network of interconnected team members. Having a modern, high-performance system they can rely on nationwide allows them to stay unified and focused on mission-critical applications.

Our Products:

GP 700
T 60
iCallX APP
Dispatcher Console