Dispatcher Console

Instant communication - Wide area connectivity

iCallx PTToC solution is a radio communication system based on (3G/4G) mobile networks and Wi-Fi, providing high efficient and reliable critical communication with dispatch features for enterprises, institutions, utilities, transportation, logistics, hotels, malls, industrial parks, factories, air/sea ports within many other industries.

Due to its wide coverage and no infrastructure, it can be rapidly deployed in batches to meet the user needs to improve emergency response speed and work efficiency.

Dispatcher Console General Information

The Dispatcher Console by iCallX is an advanced and comprehensive communication platform designed to streamline and enhance your business's communication processes. This revolutionary tool allows for efficient handling of calls, enabling businesses to provide top-tier service to their clients.

What is a Dispatcher Console?

The Dispatcher Console is a centralized, web-based interface that provides a unified platform for managing calls. This powerful tool is a must-have for businesses that rely on effective communication to succeed.

This device is essentially a high-tech command center for all your business's communication needs. It operates in the digital realm on a web-based platform, meaning you can access it from anywhere with an internet connection.

Like the dashboard in a car, it provides you with all the vital information and controls you need to handle your business's calls efficiently and effectively. Picture a sleek, easy-to-use interface that allows you to see and manage all ongoing calls at a glance.

It’s also important to understand this is more than just a call handler; it's also a tool for improving customer service, boosting productivity, and driving business success. It's like having a highly skilled switchboard operator and communication manager, all rolled into one easy-to-use digital platform.

The Dispatcher Console is suited to businesses of all sizes, making it a versatile solution for enhancing communication processes.

Features

One-click Call

Allows the user to press the PTT key once to call a user-defined contact or group, regardless of the radio’s current state

Multiple Call Types

Supports multiple call types such as group call, individual call, all call and broadcast

Multimedia Messaging

Supports not only PTT voice but also message with text, picture and video

Terminal Management

Remote stun, remote kill, and activation can be made by a supervisor to control radio terminals

Radio Monitoring

Allows the dispatcher to monitor radio terminals when necessary, providing the supervisor a better handle of the worksite situation

More Features

Job ticket, Custom avatar, File push, Online reports

Features

Location-based Services

Allows supervisor to check team members in real-time location, playback track, set up geo-fencing. (Receive automatic alerts when a fence is crossed)

Lone Worker

Allows the supervisor to check on radio users to know and help those who work by themselves without close supervision when an accident happens

Log Management

Allows supervisor to check operation logs, location records, alarm records and missed calls. These detailed records keep everything that happens be trackable

Patrol System Integrated

Helps managers to complete the effective supervision and management of patrol personnel and patrol work records

Server Backup Redundancy

Ensures that the main server can switch to the backup server automatically when an unexpected failure occurs

How does Dispatcher Console work?

The Dispatcher Console utilizes technology to manage incoming and outgoing calls. It acts as a central hub, connecting different communication channels such as phone lines, VoIP systems, and mobile devices.

The interface displays real-time information on all active calls, allowing users to transfer, park, hold, or mute calls with a single click. It also provides access to essential data such as call duration, caller ID, and call history for each line.

The Dispatcher Console integrates seamlessly with your existing phone system and can be customized to fit your business's unique needs. It operates by integrating with your existing phone system. It displays incoming calls, allowing operators to manage them effectively. Key features include:

Call Queue: Displays incoming calls and their current status, allowing for efficient management.
Call Control: Offers functionalities such as transfer, hold, park, and record, providing control over each call.
Contact Management: Allows operators to easily search and call contacts from the integrated directory.
Emergency Services: Enables prompt and effective response to emergency calls, reducing response times.