Dispatcher Console

Instant communication - Wide area connectivity

iCallx PTToC solution is a radio communication system based on (3G/4G) mobile networks and Wi-Fi, providing high efficient and reliable critical communication with dispatch features for enterprises, institutions, utilities, transportation, logistics, hotels, malls, industrial parks, factories, air/sea ports within many other industries.

Due to its wide coverage and no infrastructure, it can be rapidly deployed in batches to meet the user needs to improve emergency response speed and work efficiency.

Dispatcher Console General Information

The Dispatcher Console by iCallX is an advanced and comprehensive communication platform designed to streamline and enhance your business's communication processes. This revolutionary tool allows for efficient handling of calls, enabling businesses to provide top-tier service to their clients.

What is a Dispatcher Console?

The Dispatcher Console is a centralized, web-based interface that provides a unified platform for managing calls. This powerful tool is a must-have for businesses that rely on effective communication to succeed.

This device is essentially a high-tech command center for all your business's communication needs. It operates in the digital realm on a web-based platform, meaning you can access it from anywhere with an internet connection.

Like the dashboard in a car, it provides you with all the vital information and controls you need to handle your business's calls efficiently and effectively. Picture a sleek, easy-to-use interface that allows you to see and manage all ongoing calls at a glance.

It’s also important to understand this is more than just a call handler; it's also a tool for improving customer service, boosting productivity, and driving business success. It's like having a highly skilled switchboard operator and communication manager, all rolled into one easy-to-use digital platform.

The Dispatcher Console is suited to businesses of all sizes, making it a versatile solution for enhancing communication processes.

Features

One-click Call

Allows the user to press the PTT key once to call a user-defined contact or group, regardless of the radio’s current state

Multiple Call Types

Supports multiple call types such as group call, individual call, all call and broadcast

Multimedia Messaging

Supports not only PTT voice but also message with text, picture and video

Terminal Management

Remote stun, remote kill, and activation can be made by a supervisor to control radio terminals

Radio Monitoring

Allows the dispatcher to monitor radio terminals when necessary, providing the supervisor a better handle of the worksite situation

More Features

Job ticket, Custom avatar, File push, Online reports

Features

Location-based Services

Allows supervisor to check team members in real-time location, playback track, set up geo-fencing. (Receive automatic alerts when a fence is crossed)

Lone Worker

Allows the supervisor check on radio users to know and help those who work by themselves without close supervision when an accident happens

Log Management

Allows supervisor to check operation logs, location records, alarm records and missed calls. These detailed records keep everything that happens be trackable

Patrol System Integrated

Helps managers to complete the effective supervision and management of patrol personnel and patrol work records

Server Backup Redundancy

Ensures that the main server can switch to the backup server automatically when an unexcepted failure occurs

How does Dispatcher Console work?

The Dispatcher Console utilizes technology to manage incoming and outgoing calls. It acts as a central hub, connecting different communication channels such as phone lines, VoIP systems, and mobile devices.

The interface displays real-time information on all active calls, allowing users to transfer, park, hold, or mute calls with a single click. It also provides access to essential data such as call duration, caller ID, and call history for each line.

The Dispatcher Console integrates seamlessly with your existing phone system and can be customized to fit your business's unique needs. It operates by integrating with your existing phone system. It displays incoming calls, allowing operators to manage them effectively. Key features include:

Call Queue: Displays incoming calls and their current status, allowing for efficient management.
Call Control: Offers functionalities such as transfer, hold, park, and record, providing control over each call.
Contact Management: Allows operators to easily search and call contacts from the integrated directory.
Emergency Services: Enables prompt and effective response to emergency calls, reducing response times.

Dispatcher Console Benefits

The Dispatcher Console by iCallX offers numerous advantages to businesses, including:

User Manual & Brochures

iCallX APP

a bridge for communication.

Download our iCallX APP application from the links below and complete the form for a 30 day Free Trial.

For more details contact us at info@icallx.com

iPTT.us Wireless Communication Solutions

Problem:

Inefficient communication between teams out in the field and their equipment depot.
The client's in-office staff were relying on cell phones to stay in touch with their fleet vehicles. An in-office agent would relay incoming procurement requests to another in-office agent who would in turn have to physically locate a fulfillment specialist at their storage yard to pass the request along. The arrangement of items for pickup requiring the involvement of so many team members was placing a huge strain on the company’s workforce, resulting in unnecessarily high payroll costs.
They required clear voice communication with sophisticated individual and group call support in order to stay connected within their facilities and throughout the different regions of the state in which their fleet operates.

Solution:

We designed a hybrid system that would immediately start saving this landscaping contractor time and money by implementing two different radio technologies that integrate seamlessly. This dual-pronged approach would achieve efficient communications both on-site and across the fleet's vast footprint, with the added benefit of eliminating unnecessary contact with the front office. Fleet operators would now have the ability to communicate with the fulfillment team directly in order to coordinate their supply needs.
We selected our DP 585 waterproof two-way radios for the fulfillment specialists whose duties placed them outdoors regularly, they are heavy-duty and designed to withstand any climate conditions thrown their way. We deployed a TM840-GW DMR-to-PTToC gateway appliance to seamlessly relay the DP585’s localized radio transmissions from the depot to the wider area network T65 radios being utilized out in the field.
We chose our T 65 PTToC nationwide Push-to-Talk trackable radios for the fleet operators due to their ability to connect across hundreds of miles. The DMR-to-PTToC gateway gives on-site radio users the capability to instantly contact fleet vehicle operators and vice versa. By implementing DMR radios and a DMR-to-PTToC gateway we were able to eliminate the monthly costs our client would have incurred for the radios that remain within the facilities, which translates into substantial savings for them on an annual basis.

The End Result:

Whether on-premises or out in the field, every team member now has the capability of listening to all transmissions in real-time, and supervisors can initiate private communications with fleet vehicle operators without disrupting other members.
We deployed our PC-based dispatch console software at the front office which allows them to track all fleet vehicles via GPS and initiate group or individual calls from one interface. This functionality helps them improve the customer service they provide to their clients by allowing them to give accurate ETAs of when vehicles will arrive, all while keeping their employees safe behind the wheel by giving them the capability of communicating instantly with a single push of a button.

Our Products:

SIGMA - Peru

Problem:

Liderman decided their analog-based communications system needed replacement; its inability to keep up with their expanding coverage needs had caused it to deteriorate in service quality over time.
Being one of the largest private security companies in Peru and servicing shopping centers, universities, clinics, and warehouses among other challenging locations, they required clear voice communication to stay connected with team members in Lima and various other regions in the country.
New and improved technology was in urgent need. To meet these stringent technological demands, a solution consisting of individual and group communication tools that also provide extended network coverage was evaluated.

Solution:

PTToC W 60 / 65 digital two-way radios were deployed to provide Liderman with clear, reliable voice transmission along with individual and group call services. Advanced features such as GPS location, audio recordings, status control, and a robust dispatching platform give Liderman the ability to closely monitor critical communications data in Lima, as well as the surrounding provinces of Peru.

The End Result:

The system we implemented has allowed Liderman to continue to grow its operational footprint. Reliable PTToC radios and sophisticated monitoring tools give Liderman’s team the real-time connectivity they require to effectively carry out their mission of continuing to safeguard some of Peru’s most important facilities.

Our Products:

4A Communications

Problem:

The lack of two-way radio interoperability between the various tow truck companies that service the greater Philadelphia area presented communicational challenges that were hindering them from being able to coordinate timely responses.

They required a robust, scalable communication solution in order to respond to incidents quickly and remove inoperable vehicles from highly used roadways.

Solution:

iCallx award-winning PTToC solutions were sought out in order to integrate the individual communication systems currently being utilized by these tow truck companies. A unified platform that provides clear, reliable real-time voice transmission along with sophisticated dispatching tools would allow them to improve their response times immensely.

The End Result:

With over 400 units of M 50 mobile radios deployed in tow trucks, several T 350 hand-held radios being used by supervisors, and numerous dispatch consoles in use by their front offices, 25 individual tow truck companies can now communicate with each other instantly and conveniently. This advanced connectivity gives them the capability of collaborating to perform their services with greater efficiency and precision, which allows them to maximize road safety across a large portion of Philadelphia.

Our Products:

911iNET

Problem:

911iNET was approached by a federal agency that intended to unify its communications systems nationwide. Our assessment of their existing implementation revealed that it had been in place for several years and was relying on antiquated hardware, which would explain the constant reception issues they were experiencing within their facilities.
Consequently, 911iNET advised them that modern technology had significantly advanced and that the solution to establishing reliable channels of communication between all of their facilities would be designed around modern PTToC radio terminals.

Solution:

911iNET would design and deploy a cutting-edge system unique to 911iNET consisting of T 60 and GP 700 PTToC two-way radios along with several cloud-based dispatch consoles. This customized approach would leverage the latest advances in wireless transmission technology to ensure the agency can communicate effectively at the campus, city, county, state, and national levels all under one platform.

The End Result:

The federal agency is currently implementing our PTToC radio-based solution in all of their facilities, taking advantage of multiple forms of radio communication to create a seamless network of interconnected team members. Having a modern, high-performance system they can rely on nationwide allows them to stay unified and focused on mission-critical applications.

Our Products:

Mission

iCallx strives to maintain its position of being a globally recognized leader in the design and manufacturing of innovative products and will continue to offer services that provide intelligent boundary-less coverage solutions in the realm of wireless communications.

Vision

Building a Smart & Safer Future.

Value

We treat all people with dignity and respect.

Integrity: Carry out all our work with the greatest responsibility and accountability.
Excellence: Deliver the highest-quality products and services in all endeavors.
Creativity: Instill our work with imagination and innovation.
Ethics: We strive to meet the highest ethical standards.
Learning: We challenge each other to strive for excellence and to continually learn.
Innovation: We embrace continuous improvement, bold creativity, and change.

Social Responsibility

We honor our heritage by being socially, financially, and environmentally responsible.

Sustainable development, environmental consciousness, and social responsibility into the way we do business.

We are locally committed and globally conscious.